Welcome to Krafla.com


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1.1 Acceptance of Terms These terms and conditions (the "Terms") will apply when you access the website available at [www.krafla.com] (the "Website") or place an order to purchase any of the products available on the Website. Any reference in these Terms to "Krafla"/"we"/"us"/"our" is a reference to Krafla (Skrautás Ehf) located at [Leiðhamrar 39, 112 Reykjavík, Iceland] and any reference to "you"/"your" means you, the user of the Website.

Please read these Terms carefully before using the Website and placing your order. By accessing any part of the Website or ordering products from Krafla.com, you agree to be bound by these Terms. We recommend that you keep a copy of these Terms for future reference. You can click here to print or download a copy.

We will file a copy of any orders made by you.

1.2 The ordering process Your order constitutes an offer to us to buy the products available on the Website. All orders are subject to availability and to acceptance by us. We will send you an email acknowledging receipt of your order. Please note that this email does not constitute acceptance by us. The contract between us for the purchase of the products (the "Agreement") is formed when we accept your order by sending you a confirmation email. We reserve the right to refuse to accept an order.


2.1 Registration, passwords and security

2.1.1 You have the option to open an account via the Website through which you can place orders. On registration of an online account, you will select a password and user name that you can use to access your online account.

2.1.2 You are responsible for maintaining the confidentiality of your password and user name and are responsible for all activities that are carried out under them. We do not have the means to check the identities of people using the Website and will not be responsible for losses suffered by you where your password or user name is used by someone else unless this is because of our negligence.

2.1.3 You agree to notify us immediately by email to [email protected] or by phone on +354 587-9500 if you become aware of or suspect any unauthorised use of your password or user name.

2.2 Your promises to us

You confirm that:

2.2.1 All information and details provided by you to us (including on registration) are true, accurate and up to date in all respects and at all times. You can update or correct your personal details at any time by amending your account details and

2.2.2 You will comply with the restrictions on your use of the Website as set out in these Terms.

2.3 User conduct

You agree that in using the Website you will not:

2.3.1 use the Website for any unlawful purpose;

2.3.2 use the Website in any way that interrupts, damages, impairs or renders the Website less efficient;

2.3.3 access or attempt to access the accounts of other users or to penetrate or attempt to penetrate the Website security measures; or

2.3.4 use the Website for any purpose other than your personal use.

2.4 We reserve the right to suspend, restrict or terminate your access to the Website at any time without notice if we have reasonable grounds to believe you have breached any of these restrictions. This shall not limit our right to take any other action against you that we consider appropriate.

2.5 Rights granted and rights reserved

2.5.1 Your use of the Website and its contents grants no rights to you in relation to our intellectual property rights (including, without limitation, copyright, trade marks, logos, graphics, photographs, animations, videos and text) or the intellectual property of third parties in the Website and its contents.

2.5.2 You may not copy, reproduce, republish, download, post, broadcast, record, transmit, commercially exploit, edit, communicate to the public or distribute in any way the services, web pages or materials on the Website or the computer codes of elements comprising the Website other than for your own personal use. Subject to the above, you may download insubstantial excerpts of this content to your hard disk for the purpose of viewing it provided that no more than one copy of any information is made.

2.5.3 Any use other than that permitted under this clause may only be undertaken with our prior express authorisation.

2.6.4 By submitting information, text, photos, graphics or other content to us via the Website, you grant us a right to use such materials at our own discretion in any media including, without limitation, to edit, copy, reproduce, disclose, post and remove such materials from the Website.


3.1 Prices and payment

3.1.1 The price of a product shall be as stated on the Website at the time you place your order, except in the case of an obvious error. We try and ensure that all prices on the Website are accurate but errors may occur. If we discover an error in the price of a product you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If you cancel and you have already paid for the product, you will receive a full refund.

3.1.2 We accept payment by paypal or credit card only.

3.1.3 Payment will be debited from your account as soon as you place your order.

3.1.4 You confirm that the credit card that is being used is yours. All credit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment we will not accept your order and we will not be responsible for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal.

3.1.5 We are not responsible for your card issuer or bank charging you as a result of our processing of your credit card payment in accordance with your order.

3.2 Delivery and ownership

3.2.1 Products will be dispatched by Iceland Post.

3.2.2 Prices shown on the website do not include delivery.

3.2.3 We shall endeavour to dispatch the product to you as soon as possible after you place your order and in any event within [7 days] for ready made products and [90 days] for made to order products, beginning on the day after you place your order. If we are unable to dispatch the product within that time we will email to let you know and to give you an estimated delivery date.

3.2.4 As soon as the product is delivered to you, you are responsible for it.

3.2.5 We want you to be happy with your purchase from us. If you are unhappy with the product in any way please contact our Customer Service Team on [email protected] as soon as possible.

3.3 Cancellation, returns and refunds

3.4 Returns Guarantee

3.4.1 If for any reason you are unhappy with your products, you have the right to return them and receive a full refund provided: the products are returned to Skrautás Ehf, Leiðhamrar 39, 112 Reykjavík, Iceland within 30 days of your order being delivered to you; and the products are returned in their original condition, the goods have not been damaged or altered and include the original packaging.

3.4.2 We will provide you with a full refund to the card used when placing your order within 30 days of us receiving the products in accordance with paragraph 3.4.1. We will then send you an email confirming that this refund has been made.

3.4.3 Krafla.com is under no obligation to accept returns and provide refunds for products that do not comply with paragraph 3.4.1 (notwithstanding your statutory rights set out below). Products that are not accepted by us will be returned to you.

3.5 Return of faulty products

3.5.1 If a product is faulty or does not meet the description given on the Website at the time you placed your order, please contact us as soon as possible on [email protected] or +354 587-9500 and we will provide you with a replacement product or alternatively refund the purchase price.

We recommend that returned products are sent via an insured, traceable delivery service.

3.6 Statutory Rights

3.6.1 In addition to your Return Guarantee, set out in paragraph 3.4 above, you have a statutory right to cancel your order and receive a full refund provided you notify us in writing that you are exercising this right of cancellation no later than seven working days beginning the day after you received your goods. The written cancellation notice should be sent to the following email [email protected] or by post to Skrautás Ehf, Leiðhamrar 39, 112 Reykjavík, Iceland

3.6.2 We will provide you with a full refund (including delivery costs) within 30 days of receiving your notice of cancellation. We ask you to take care of the products whilst they are in your possession and return them to us at the address given in paragraph 3.4.1 as soon as reasonably possible after cancelling your order.

3.6.3 Please note that if you fail to take reasonable care of the products, or fail to return the products to us, we will be entitled to make a claim against you for any losses which we suffer as a result. We may also decide to ban you from using the Website in the future.

3.6.4 If we have not received the products from you within a reasonable time following cancellation, we reserve the right to send a courier to collect the products from the address to which they were delivered and charge you for the costs we incur in doing so.


4.1 We accept liability for death or personal injury caused by our negligence and we do not seek to exclude liability for our fraudulent misrepresentation.

4.2 You have certain statutory rights, including that any products supplied by us will be of satisfactory quality and fit for their intended purpose. Nothing in these Terms is intended to affect these statutory rights. For more information about your statutory rights contact your local Citizens Advice Bureau or Trading Standards Office.

4.3 If we breach these Terms we shall only be liable for losses which are a reasonably foreseeable consequence of such a breach. Losses are foreseeable where they could be contemplated by you and us at the time of entering into this Agreement.

4.4 We are not responsible for:

indirect losses which are a side effect of the main loss or damage and which are not reasonably foreseeable by you and us at the time of entering into this Agreement, for example loss of profits or loss of opportunity;

any content posted on the Website by third parties; or

failure to provide the products or to meet any of our obligations under this Agreement where such failure is due to Events Beyond Our Control.

"Events Beyond Our Control" means any cause beyond our reasonable control which prevents us from providing the product or fulfilling any of our other obligations under this Agreement and includes but is not limited to fire, flood, storm, riot, civil disturbance, war, nuclear accident, terrorist activity and acts of God.

4.5 Our total liability to you for any loss or damage arising in connection with this Agreement shall be limited to the purchase price of your order.


5.1 We reserve the right to change or update these Terms from time to time.

5.2 The Terms are only available in the English language

5.3 This agreement is personal to you. You may not transfer your rights or obligations under this Agreement to anyone else.

5.4 If you breach these Terms and we take no action against you, we will still be entitled to use our rights and remedies in any other situation where you breach these Terms.

5.5 If any part of these Terms is disallowed or found to be ineffective by any court or regulator, the other provisions shall continue to apply.

5.6 We will do our best to resolve any disputes over this Agreement. If you wish to take court proceedings against us you must do so in Iceland.


We will only collect and use your personal data in accordance with our Privacy Policy.

© 2017 Skrautás Ehf. All rights reserved.